Indiana Electronics & Communications - Contact Center

Contact center

Where seamless interactions meet unparalleled efficiency!

contact center as a service

Revolutionize your customer support operations with our Contact Center as a Service solution. Streamline workflows, enhance agent performance, and delight customers with seamless interactions—all while reducing costs and boosting productivity. 

The Future

elevating your team

Agent Features Include:

  • Skills Based Call Routing
  • CRM Integration
  • Queue Callback Features
  • Multi Channel
    • Email
    • WebChat
    • SMS
  • Customized Wallboards
  • Call Recording and Retention

Supervisor Features include:

  • Call Tracking
  • Agent Status
  • Whisper Modes
  • Call Transcriptions
  • Agent Efficiencies
    • Answered Calls
    • Call Duration
    • Hold Times
    • Abandon Rates

Certified Partners

Only The Best

Integrating a powerful suite of companies together to customize the perfect unified communication solution for your company.