Voice
Indiana Electronics and Communications specializes in both on-premise and hosted voice solutions.
Hosted Voice Systems
In The Cloud
Evoxiti provides your business with a competitive advantage through cloud-based phone, video and chat services. With Evoxiti, customers can access industry-leading voice quality in the office or on-the-go, insightful analytics and a single administrative platform to manage multiple locations of a business.
Hosted voice systems such as Evoxiti are quickly becoming the new standard for businesses of all sizes. Unlike traditional on-premise systems, hosted voice systems are hosted in the cloud and managed by IEC. This offers several advantages for businesses, including reduced costs, increased flexibility and improved scalability.
Evoxiti offers enhanced features and functionality, such as call forwarding, recording, hold music, paging, three-way calling, caller ID, voicemail and more.
On-Premise Voice
Traditional
Though many businesses are migrating toward cloud-based communications, the need for on-premise telephone systems remains.
IEC offers on-site installation of phone systems at client facilities, in which major service providers include telephone lines or circuits that enter IEC’s central processing units. Our systems allow for three-way calling, extensions, hold and transfer functions, voicemail and more.
Additionally, IEC technicians are capable of updating most existing systems’ software or firmware components, enhancing features and security.
Contact us today to learn more of how IEC can structure a new telephone system on site or help your dated, existing system handle the ever-growing demands of the digital age.
Contact Centers
Contact Center as a Service (CCaaS) is a cloud-based solution that provides businesses with the infrastructure and tools to efficiently manage customer interactions across various channels, such as phone, email, chat, and social media. CCaaS offers flexibility and scalability, allowing companies to easily scale their customer support operations up or down based on demand.
With features like automatic call distribution, interactive voice response, and analytics, CCaaS empowers organizations to deliver exceptional customer experiences while optimizing efficiency and reducing costs. By outsourcing their contact center operations to a third-party provider, businesses can focus on their core activities while ensuring their customers receive high-quality support anytime, anywhere.
Video Conferencing
Unlock the full potential of remote collaboration with our innovative video conferencing solutions. Seamlessly connect teams across the globe through crystal-clear video and audio, fostering real-time communication and collaboration.
Our platform offers a suite of interactive features, including screen sharing, virtual whiteboarding, and document collaboration, empowering teams to brainstorm ideas, make decisions, and solve problems together as if they were in the same room. With robust security measures in place, you can conduct meetings with confidence, knowing that your sensitive information is protected. Say goodbye to travel expenses and time-consuming commutes, and embrace the future of collaborative work with our video conferencing solutions.
Unified Communications
Unified Communications (UC) revolutionizes the way businesses communicate and collaborate, consolidating various communication channels into one seamless platform. With UC, employees can effortlessly switch between voice calls, video conferencing, instant messaging, and email, all within a single interface. This integration enhances productivity and efficiency by streamlining communication workflows and reducing the need to juggle multiple applications.
Moreover, UC extends beyond internal communication, enabling seamless interaction with clients and partners through unified messaging and presence features. Whether in the office or on the go, UC empowers teams to stay connected and productive, driving business success in today’s fast-paced world.
Legacy PBX & Key Systems
Legacy PBX (Private Branch Exchange) and Key Telephone Systems are traditional telecommunication systems that have been widely used in businesses for decades. PBX systems are typically located on-premises and manage incoming and outgoing phone calls within an organization, routing them to the appropriate extensions. They offer features such as voicemail, call forwarding, and call transfer.
Key Telephone Systems, on the other hand, are simpler systems primarily designed for small to medium-sized businesses. They use physical keys to select phone lines and perform basic call handling functions. While these systems have served their purpose well over the years, they are now considered outdated compared to modern Unified Communications solutions.
Legacy PBX and Key Telephone Systems lack the flexibility, scalability, and advanced features offered by cloud-based UC platforms, making them less suitable for the evolving needs of businesses in today’s digital age.
Certified Partners
Only The Best
We perform our due diligence to make sure we’re partnering with the most reliable partners in the industry.
