Contact center
Where seamless interactions meet unparalleled efficiency!
contact center as a service
Revolutionize your customer support operations with our Contact Center as a Service solution. Streamline workflows, enhance agent performance, and delight customers with seamless interactions—all while reducing costs and boosting productivity.
As an owner or manager, you’ll have granular control and insight into your client interactions. Monitor call flow, review recordings, even transfer and take over a call when assistance is needed. You’ll have access to Call transcriptions, hold times, abandon rates and more so that you can effectively improve your customer experience.
Supervisor Features include:
- Call Tracking
- Agent Status
- Whisper Modes
- Call Transcriptions
- Agent Efficiencies
- Answered Calls
- Call Duration
- Hold Times
- Abandon Rates
Agent Features Include:
- Skills Based Call Routing
- CRM Integration
- Queue Callback Features
- Multi Channel
- WebChat
- SMS
- Customized Wallboards
- Call Recording and Retention
Certified Partners
Only The Best
Integrating a powerful suite of companies together to customize the perfect unified communication solution for your company.
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From engineers and technicians to sales and support staff, each and every one of our team members is dedicated to providing the best possible experience for our customers.
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