Indiana Electronics & Communications - Contact Center

Contact center

Where seamless interactions meet unparalleled efficiency!

contact center as a service

Revolutionize your customer support operations with our Contact Center as a Service solution. Streamline workflows, enhance agent performance, and delight customers with seamless interactions—all while reducing costs and boosting productivity. 

As an owner or manager, you’ll have granular control and insight into your client interactions. Monitor call flow, review recordings, even transfer and take over a call when assistance is needed. You’ll have access to Call transcriptions, hold times, abandon rates and more so that you can effectively improve your customer experience. 

Welcome to the Future

Schedule a Customized Demo

Supervisor Features include:

  • Call Tracking
  • Agent Status
  • Whisper Modes
  • Call Transcriptions
  • Agent Efficiencies
    • Answered Calls
    • Call Duration
    • Hold Times
    • Abandon Rates

Agent Features Include:

  • Skills Based Call Routing
  • CRM Integration
  • Queue Callback Features
  • Multi Channel
    • Email
    • WebChat
    • SMS
  • Customized Wallboards
  • Call Recording and Retention
  •  
Contact Us Today

It's a Contact Center, not a Call Center!

With Evoxiti’s MyCloud Messenger platform; communicate with your customers in the most efficient ways. Text messages are opened and answered more frequently than any other form of communication. Enable your agents to use texting as a way to:

  • Schedule Appointments
  • Set Reminders
  • Automate Workflows and communications
  • Answer client requests
  • Live Chats using the MyCloud API
  • Marketing Messages and Promotions

MyCloud Messenger can be used for internal employee mass communications too

  • Inclement Weather Closures
  • Change of Personnel
  • Accommodation Shoutouts/Promotions
  • Human Resource Announcements
  • Benefits Change
  • Automated Call Off Procedures