What is a Cloud-Based PBX Voice System?
What is a Cloud-Based PBX Voice System?
Shifting your business phone system into the cloud is a prime way to bring your communications into the 21st century.
Cloud-based PBX (private branch exchange) voice systems provide businesses with a secure and flexible platform that can help improve productivity and enhance customer experience, all while generating cost savings.
From upstart small businesses to large, multi-location enterprises, cloud-based PBX
How Do Cloud-Based PBX Systems Work?
A cloud-based PBX voice system is a phone network that uses the internet to route calls. This type of system is being sought increasingly more by businesses as it offers a number of benefits over traditional, on-site PBX systems.
Such systems could include a Voice over IP option, which leverages advances in data networks to provide voice service at any location there is a network connection, while a Hosted VoIP option allows people to deploy phones in any location with internet access.
One of the biggest advantages of a cloud-based PBX voice system is its scalability. If your business needs to add more phone lines or extensions, it can be done quickly and easily without having to install new hardware. Cloud migration of PBX systems is also much less disruptive than migrating an on-site PBX system. With an on-site system, you have to physically move the equipment to the new location. With a cloud-based system, all that’s required is an update of the settings.
With cloud-based PBX systems, internal and external communication capabilities are improved while protecting your system’s integrity with cloud storage backups. In addition to providing a better system overall, businesses can experience improved customer service as cloud-based PBX systems are packed with features such as call recording, Interactive Voice Response , advanced call routing and queuing strategies, allowing companies to respond quickly when presented with an opportunity or challenge.
Another benefit is cloud-based PBX voice systems are much easier to maintain than bulky on-site systems. With an on-site system, if something goes wrong, you have to
Scenarios That Could Benefit from Cloud-Based PBX Voice Systems
There are a variety of commercial environments where cloud-based PBX systems are proven most useful.
Businesses with multiple locations could use a cloud-based system to connect all of their branches together. This would allow employees at different locations to communicate with each other as if they were in the same office. For example, call centers can use a cloud-based PBX system to route calls to different agents based on skillset or availability, while hotels and resorts can use a cloud-based PBX system to route calls to guest rooms.
Another scenario where a cloud-based PBX system would be practical is for businesses that have employees who work remotely. With a cloud-based, hosted system, employees can connect to the company’s phone system from anywhere with an internet connection. This allows them to make and receive calls as if they were in the office, even if they are working from home or traveling.
How IEC Can Help
Cloud-based PBX voice systems are an effective tool to improve communication and collaboration within organizations, offering teams greater flexibility, scalability and stability versus their on-site counterparts. Companies seeking to streamline their communications technology should consider cloud-based PBX systems as one of their most powerful tools.
Have a question about cloud-based PBX systems? IEC can help. Our staff is experienced in the installation, operation and maintenance of cloud-based PBX systems, and can assist in your business’s next step toward better connectivity. Contact us today!
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